Delivery

WHAT ARE MY DELIVERY OPTIONS?
We offer Standard Delivery on orders which will be automatically applied to qualified UK orders at checkout. This offer cannot be combined with any other discount, including Student Discount, other offer and/or transferred to previous purchases.  Honestly Healthy Food reserve the right to terminate this offer without notice. We always do our best to get your order to you as quickly as possible, but Sale and Clearance items can occasionally take a bit longer to be delivered, just owing to the large volumes of stock passing through our warehouse.
All estimates are based on orders placed before 1pm. If you order on a weekend or a Bank Holiday, orders will be dispatched on the next working day.

 

DO YOU DELIVER TO WORK ADDRESSES?

Yes, we’re happy to deliver to a different address to the billing address; you just need to ensure the correct address is selected at the checkout stage. And while we can change the address, we can’t change the name, so we will always post to the person who placed the order. If we do send to your workplace, we will fulfil our end of the deal by delivering the package to your workplace but for obvious reasons, we’re afraid we can’t be responsible if the package then goes missing once in your building. 

HOW DO I KNOW WHEN MY ORDER HAS BEEN DISPATCHED?

Once we’ve dispatched your items, we’ll send you an email to the email address you used to place the order. Occasionally we dispatch items separately so you may get more than one email. But we only charge once for postage, no matter how many packages your order is split into. Just so you know, any orders placed over the weekend or on a Bank Holiday will not be dispatched until the next working day. 

WHAT IF I HAVE RECEIVED A FAULTY ITEM?

This isn't what we like to hear at all, we're really sorry. Please email us at customerservice@honestlyhealthyfood.com and we will resolve this for you.

 

WHAT IF I HAVE RECEIVED AN INCORRECT ITEM IN MY ORDER?
We can't bear making mistakes, but very occasionally it might happen. Please do email us at customerservice@honestlyhealthyfood.com and we will get this resolved straight away.

 

I’VE ONLY RECEIVED PART OF MY ORDER, WHAT’S HAPPENED TO THE REST OF IT?

Don’t worry, we regularly dispatch orders in multiple packages as we send items from different locations. You’ll only be charged once for the postage, of course. Each time we dispatch something we’ll send you an email to let you know what’s been sent. 

 

I AM ORDERING FOR SOMEONE WHO LIVES OUTSIDE THE UK - WILL THEY BE CHARGED FOR CUSTOMS & IMPORT DUTY?
Yes. All our items are shipped from our warehouse in the UK and any charges for customs and import when we mail abroad will need to be paid by the customer.

  

Returns

HOW DO I RETURN AN ITEM?

We are happy to offer a refund or exchange on any product purchased, provided it is returned in perfect condition (unopen or used) together with a valid receipt within 28 days of purchase. Refunds are not offered on Gift Cards, however we are happy to exchange to the value purchased.

DO I NEED TO PAY TO RETURN MY ITEM?

Yes. Unfortunately we can’t offer free returns. We’re not responsible for items that are lost in the post, so we recommend you use a postal service which insures you for the value of the package. 

HAVE YOU RECEIVED MY RETURNED GOODS?

We recommend that you return your item using a registered service so you can track your parcel. If it's reached us, then we'll get onto it as soon as possible but it can take up to 10 working days to process. If you've chosen a non-registered service, you can refer to the shipping time guidelines provided by the postal service you're using. As soon as your refund has been processed we'll send you an email, or if you've requested an exchange, an email once the replacement item is on its way to you. 

MY RETURN WAS PROCESSED BUT I WASN'T REFUNDED MY DELIVERY CHARGE

Yes, that’s right. We refund the full amount of your item but not the delivery charge.

I HAVE BEEN REFUNDED THE INCORRECT AMOUNT

Please email us at customerservice@honestlyhealthyfood.com quoting your order number and what you expected to receive, and we'll work with you to resolve it as soon as possible. 


CAN I RETURN UNWANTED ITEMS THAT WERE BOUGHT USING A GIFT VOUCHER OR GIFT CARD?

Absolutely. Any amount paid using our Gift Card or Gift Voucher will be refunded in a new online Gift Voucher and emailed directly to your registered email address.

 


CAN I RETURN A SALE OR CLEARANCE ITEM
Items purchased in the Sale or Clearance can be returned to us via the standard Returns method up to 14 days from the original date of purchase (or, in the case of online orders, up to 14 days from the date of dispatch). We are happy to process an Exchange or Refund for Sale and Clearance items, provided they are returned within the requisite time frame.